Refund & Returns Policy

Every book is printed especially for your order. We cannot accept change-of-mind returns, exchanges, or returns for an order placed by mistake. If you ordered the wrong book or need to cancel, email hello@soothingsavage.com right away. We can cancel and refund your order in full before it goes to print. Orders can enter production within a few hours of checkout. For delayed orders, see our Shipping Policy.

Damaged, defective, misprinted or incorrect books

Email hello@soothingsavage.com within 30 days of delivery. Include your order number, a clear photo of the problem and, if the package was damaged, a photo of the packaging. Let us know which remedy you prefer.

For a qualifying problem, you choose a replacement at no cost to you or a full refund, including the original shipping. Please keep the book until we respond. You only need to send it back if we ask, and we’ll pay the return shipping. Cover colors can vary slightly between screens and print. Slight differences of this kind are part of normal printing.

Lost packages

Email us if tracking has not updated for 10 business days, or if it says delivered and you cannot find your package. We’ll investigate with our print partner and the carrier and send a replacement or a refund once the issue is resolved, usually within 10 business days. If the package went to an incorrect address entered at checkout, the lost-package remedy does not apply. Packages returned to sender can be reshipped at your cost.

When to expect a refund

We issue approved refunds to your original payment method within 5 business days. Your bank may take another 3–10 business days to post the credit. If it hasn’t appeared after that time, email us with your order number.

Wholesale orders are covered by our Retailer Terms. This policy does not limit your rights under applicable law.

Soothing Savage, run by Scarlett Savage Holdings LLC. Contact information

Digital downloads

Digital downloads are delivered electronically and cannot be returned like a physical book. We do not offer change-of-mind refunds after a digital file has been delivered or downloaded, except where required by law.

If a file is corrupt, incomplete, not as described, or you cannot download it, email hello@soothingsavage.com with your order number and a short description of the problem (a screenshot helps). For a qualifying file or delivery problem, we will provide a working replacement or download link, or a refund to your original payment method — tell us which you prefer. No physical return is required. When a refund is issued, download access for that order may be deactivated.

This section does not limit rights that cannot be excluded under applicable law. Physical printed books follow the refund and returns rules above.